Privacy Policy

SiteKeepers Digital provides website design, website rebuilds, WordPress website care plans, managed website support, hosting coordination, domain and DNS support, business email setup support, website security checks, backups, monitoring, and related business technology support services.

In this Privacy Policy:

SiteKeepers Digital, we, us, or our

means SiteKeepers Digital.

Website

means sitekeepers.com.au.

you or your

means any person who visits our website, submits a form, requests a quote, becomes a client, or uses our services.

Client

means a person, business, organisation, or authorised representative that engages SiteKeepers Digital for services.

Services

means website design, website care, hosting support, domain support, DNS support, email support, website security, backups, monitoring, maintenance, consulting, and related services.

Personal information

means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

This Privacy Policy applies to personal information collected through:

• Our website
• Contact forms
• Free website review forms
• Quote request forms
• Email, phone, SMS, social media, or direct message enquiries
• Proposal, invoice, payment, or client onboarding tools
• Website care plan sign-ups
• Client support requests
• Website audit or review activities
• Analytics, cookies, and similar website technologies
• Any other interaction you have with SiteKeepers Digital

The personal information we collect depends on how you interact with us. We may collect:

We may also collect business information that may not identify an individual by itself, such as business opening hours, service areas, website issues, plugin lists, hosting provider details, and public website information.

We generally do not request sensitive information unless it is necessary for a specific purpose and you consent to providing it.

Sensitive information may include health information, government identifiers, financial account details, passwords, access credentials, or other confidential information.

If you provide sensitive information to us, we will only use it for the purpose for which it was provided, a directly related purpose, or as otherwise permitted by law.

We may collect personal information when you:

• Visit our website
• Submit a contact form
• Submit a free website review request
• Request a quote or proposal
• Email, call, message, or contact us
• Book a meeting or consultation
• Approve a proposal
• Sign up for a website care plan
• Request website, hosting, domain, DNS, email, or support assistance
• Provide access to a website, hosting account, domain registrar, or third-party platform
• Interact with our social media profiles or advertisements
• Respond to our communications
• Provide feedback, testimonials, or reviews
• Use any client portal, dashboard, or account system we may provide

Where practical, we collect personal information directly from you. We may also collect information from publicly available sources such as your website, Google Business Profile, social media pages, and business directories where relevant to providing a service.

We collect and use personal information for purposes including:

• Responding to enquiries
• Providing free website reviews
• Preparing quotes, proposals, and recommendations
• Providing website design, rebuild, care plan, hosting, domain, DNS, email, security, backup, monitoring, and support services
• Setting up and managing client accounts or support records
• Communicating with you about your enquiry, project, invoice, or support request
• Reviewing your website, hosting, domain, DNS, email, forms, security, or backups
• Troubleshooting technical issues
• Managing billing, invoices, payments, subscriptions, and renewals
• Sending service updates, important notices, and administrative messages
• Improving our website, services, processes, and client experience
• Maintaining internal records
• Protecting our website, systems, clients, and business operations
• Complying with legal, tax, accounting, and regulatory obligations
• Marketing our services where permitted by law

We may use your contact details to send you relevant information about our services, website care plans, offers, updates, educational content, or business technology tips where permitted by law.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

Our website may use cookies, analytics tools, pixels, tags, scripts, and similar technologies. These technologies may collect:

We may use tools such as Google Analytics, Google Search Console, Meta/Facebook Pixel, advertising platforms, form plugins, security plugins, caching tools, or similar technologies.

You can usually adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.

When you submit a contact form, website review form, quote request form, or similar form, we collect the information you provide. This may include your name, business name, email address, phone number, current website, service needs, message, and any other details you include.

We use this information to respond to your enquiry, review your website or business technology setup, prepare recommendations, provide quotes, and communicate with you about relevant services.

Form submissions may be stored in WordPress, form plugins, email systems, CRM tools, spreadsheets, proposal tools, or support systems used by SiteKeepers Digital.

To provide services, we may need access to systems such as WordPress, hosting accounts, domain registrars, DNS providers, Cloudflare, Microsoft 365, Google Workspace, email platforms, analytics tools, booking systems, payment platforms, or other third-party tools.

Where possible, we prefer secure delegated access rather than shared passwords. If you choose to transmit credentials via unencrypted methods, such as email or SMS, you do so at your own risk.

If you provide credentials or access information to us, we will use that information only for the purpose of providing services, support, troubleshooting, maintenance, security checks, migration, setup, or other work you have requested.

We may disclose personal information where reasonably necessary to provide our services, comply with legal obligations, or protect our rights. We may disclose information to trusted third-party providers including:

Some third-party tools and cloud platforms we use may store or process information outside Australia. These may include website hosting providers, email platforms, cloud storage, analytics tools, CRM systems, proposal tools, payment processors, security tools, and support systems.

Where we disclose personal information to overseas recipients, we will take reasonable steps where required to protect that information and use reputable service providers with appropriate security and privacy controls.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Security measures may include:

However, no internet transmission, website, hosting platform, email system, plugin, cloud service, or storage method can be guaranteed to be completely secure. You are responsible for keeping your own passwords, accounts, devices, recovery emails, MFA methods, and access permissions secure.

We keep personal information for as long as reasonably necessary for the purpose for which it was collected, including to provide services, manage client relationships, comply with legal obligations, resolve disputes, maintain security records, and support accounting or tax requirements.

You may contact us to request access to personal information we hold about you. You may also ask us to correct personal information if you believe it is inaccurate, outdated, incomplete, irrelevant, or misleading.

We may need to verify your identity before providing access or making corrections.

In some circumstances, we may refuse access or correction where permitted by law, such as where access would affect another person's privacy, reveal confidential business information, create a security risk, or be unlawful. If we refuse a request, we will explain why where reasonable and lawful.

You may ask us to delete personal information we hold about you. We will consider deletion requests and take reasonable steps where practical and lawful.

We may need to retain some information for legal, tax, accounting, security, dispute resolution, insurance, service history, or legitimate business purposes. If we cannot delete certain information, we may be able to restrict, archive, or de-identify it where practical.

You are responsible for providing accurate and current information to us.

Please notify us if your name, business name, email address, phone number, billing details, website access, domain ownership, hosting access, or other important information changes.

We are not responsible for issues caused by incorrect, outdated, or incomplete information provided to us.

Our website and services may link to or interact with third-party websites, platforms, plugins, apps, tools, or services. These third parties may collect, use, store, or disclose information according to their own privacy policies and terms.

We are not responsible for the privacy practices, security, content, availability, or policies of third-party websites or services.

If we assist with domain name registration, domain transfer, or domain management, some registrant information may be collected, stored, or processed by domain registrars, registry operators, auDA-accredited providers, WHOIS/RDAP systems, or related domain service providers.

Domain registration rules may require certain domain ownership, eligibility, technical, or contact information to be provided to domain providers or registry systems.

Some domain-related information may be visible through public or restricted lookup systems, depending on the domain type, registry rules, registrar settings, and applicable law.

If you provide us with personal information about your customers, staff, contractors, suppliers, website users, or other third parties, you confirm that you have the authority to provide that information to us.

You are responsible for ensuring that your own website, forms, privacy policy, cookies, analytics, marketing, email lists, and customer data practices comply with applicable privacy, spam, consumer, and other laws.

Unless agreed otherwise in writing, SiteKeepers Digital is not responsible for preparing, managing, or auditing your own legal policies, privacy notices, cookie notices, email consent processes, or compliance systems.

If we become aware of a data breach involving personal information held by SiteKeepers Digital, we will assess the situation and take reasonable steps to contain, investigate, and respond to the incident.

If a data breach involves a third-party provider, client-controlled account, client website, hosting platform, email platform, plugin, theme, or external service, we may need to work with the relevant provider or client to investigate and respond.

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 16 years of age.

If you believe a child has provided personal information to us without appropriate consent, please contact us so we can take reasonable steps to delete or manage that information.

If you have a privacy complaint, please contact us first so we can try to resolve the issue. Please include enough information for us to understand your concern and respond properly. We will aim to respond within a reasonable timeframe.

We may update this Privacy Policy from time to time. The updated version will be published on our website with the latest version number and update date.

Your continued use of our website or services after changes are published means you accept the updated Privacy Policy.

For client agreements, proposals, or care plans, we recommend retaining a dated copy of the Privacy Policy version that applied when the client approved the relevant proposal or service.