Terms & Conditions

SiteKeepers Digital provides website design, website rebuilds, WordPress website care plans, managed website support, hosting coordination, domain and DNS support, business email setup support, security checks, backups, monitoring, and related business technology support services.

In these Terms & Conditions:

"SiteKeepers Digital", "we", "us", or "our"

means SiteKeepers Digital.

"Website"

means sitekeepers.com.au.

"User", "you", or "your"

means any person who visits the website, submits a form, requests a quote, becomes a client, or uses our services.

"Client"

means a person, business, organisation, or authorised representative that purchases or engages SiteKeepers Digital for services.

"Services"

means website design, website care, hosting support, domain support, DNS support, email support, security, backups, monitoring, maintenance, consulting, and related services provided by SiteKeepers Digital.

You may use this website for lawful purposes only.

You must not:

• misuse, damage, disable, overload, or interfere with the website;
• attempt to gain unauthorised access to the website, server, forms, accounts, dashboards, or systems;
• submit false, misleading, offensive, unlawful, or harmful content;
• upload or transmit viruses, malware, malicious scripts, or harmful code;
• scrape, copy, harvest, or extract website content, leads, data, or forms without permission;
• impersonate another person or business;
• use this website in a way that breaches any applicable law or regulation.

We may restrict, suspend, or block access to the website if we reasonably believe the website is being misused.

The content on this website is provided for general information only.

Although we aim to keep information accurate and up to date, we do not guarantee that all website content is complete, current, error-free, or suitable for your specific business needs.

When you submit a contact form, website review request, quote request, email, or other enquiry, you agree that the information you provide is accurate, current, and complete.

You are responsible for ensuring that any information you provide to us does not infringe another person's rights, breach confidentiality obligations, or include unlawful material.

We may use the information you submit to:

• respond to your enquiry;
• assess your website or business technology needs;
• prepare a quote or recommendation;
• provide services to you;
• communicate with you about your project, care plan, or support request;
• improve our services and internal processes.

Our handling of personal information is also covered by our Privacy Policy.

Any quote or proposal provided by SiteKeepers Digital is based on the information available to us at the time.

A quote may change if:

• the project scope changes;
• additional pages, features, integrations, content, revisions, or services are requested;
• third-party costs change;
• required information was incomplete or inaccurate;
• unexpected technical issues are discovered;
• the client's existing website, hosting, domain, DNS, plugin, email, or server setup requires extra work.

Unless stated otherwise, prices shown on this website are in Australian Dollars (AUD).

Where prices are displayed to the public, we aim to display clear total pricing, including GST where GST applies.

If SiteKeepers Digital is not registered for GST at the relevant time, GST will not be charged. If SiteKeepers Digital becomes registered for GST, applicable GST will be shown on relevant invoices, quotes, or pricing pages.

Website build services may include planning, design, WordPress setup, theme development or configuration, page creation, form setup, mobile responsiveness, launch checks, and related tasks depending on the agreed package or proposal.

Unless specifically included in writing, website build services do not include:

Any additional work outside the agreed scope may be quoted separately or charged at our standard hourly/project rate.

Website care plans may include services such as WordPress updates, plugin updates, theme updates, uptime monitoring, backup checks, security checks, small content edits, form testing, broken link checks, basic performance checks, reporting, and support time depending on the selected plan.

Care plans do not guarantee that a website will never experience downtime, errors, malware, plugin conflicts, hosting issues, email issues, or third-party service interruptions.

Care plans do not include unlimited work. Any monthly support time or edit allowance included in a care plan must be used within the relevant month and does not roll over unless agreed in writing.

Care plan work may be limited, delayed, paused, or refused where:

• the website uses outdated, abandoned, nulled, pirated, unsupported, or malicious plugins/themes;
• hosting access is restricted;
• the client has not provided required access;
• third-party systems are unavailable;
• the website has been modified by another provider;
• the issue is caused by hosting, domain, DNS, email, plugin, theme, or external platform problems outside our reasonable control;
• the requested work falls outside the agreed care plan scope.

Unless agreed otherwise in writing, SiteKeepers Digital's standard support hours are:

Support requests received outside standard support hours may be reviewed on a best-efforts basis.

A response time is not the same as a resolution time. Some issues require investigation, third-party provider support, plugin developer support, hosting provider action, DNS propagation, client approval, or additional paid work before they can be resolved.

Emergency support, after-hours support, weekend support, malware recovery, urgent website restoration, urgent DNS fixes, urgent email troubleshooting, or urgent hosting issues may be subject to availability and additional fees.

SiteKeepers Digital may assist with hosting, domains, DNS, SSL, Cloudflare, Microsoft 365, Google Workspace, email delivery, and related setup or troubleshooting.

Unless we are directly reselling or managing a service under a separate written agreement, third-party services remain provided by the relevant third-party provider.

You acknowledge that hosting providers, domain registrars, DNS providers, email providers, plugin vendors, payment gateways, booking platforms, analytics tools, and other external services may have their own terms, pricing, outages, support limits, renewal rules, and service availability.

To allow us to provide services properly, clients must:

• provide accurate business, website, hosting, domain, DNS, email, and login information;
• provide required content, images, approvals, and feedback within reasonable timeframes;
• keep third-party accounts, licences, hosting, domains, and email services paid and active;
• maintain access to domain registrar, hosting, WordPress, Microsoft 365, Google Workspace, Cloudflare, and other relevant accounts;
• notify us promptly of any website, email, hosting, or security issue;
• avoid making major website changes during active development or support work unless agreed;
• ensure they have permission to use any text, images, logos, videos, files, trademarks, or content supplied to us.

We are not responsible for delays, errors, loss, or additional costs caused by incomplete information, delayed feedback, missing access, unpaid third-party services, or unauthorised changes made by the client or another provider.

Clients may need to provide access to WordPress, hosting, domain registrars, DNS, email platforms, analytics tools, booking systems, or other platforms.

You are responsible for ensuring that all account access is authorised and that passwords, recovery emails, MFA methods, and ownership details are kept secure and up to date.

Where possible, you should provide secure delegated access instead of sharing personal passwords.

We may assist with backup setup, backup monitoring, restoration support, malware checks, security hardening, plugin updates, and related security services.

However, no backup system, security plugin, hosting platform, firewall, monitoring tool, or maintenance process can guarantee complete protection against data loss, downtime, hacking, malware, human error, plugin failure, server failure, or third-party compromise.

If a backup, security, or maintenance service fails to meet a consumer guarantee that applies under Australian Consumer Law, you may be entitled to a remedy under that law. Nothing in these Terms & Conditions removes those rights.

Many websites rely on third-party tools, including WordPress, plugins, themes, hosting platforms, domain registrars, DNS providers, email providers, payment gateways, booking systems, analytics tools, form plugins, security plugins, and backup plugins.

We are not responsible for:

You must not knowingly install, upload, request, or use nulled, pirated, unlicensed, malware-infected, or suspicious software on a website or system we support.

Where a third-party issue requires additional troubleshooting, replacement, migration, or repair work, additional fees may apply.

Payment terms will be stated in the relevant quote, invoice, proposal, subscription, or service agreement.

Unless agreed otherwise:

If services are suspended due to non-payment, SiteKeepers Digital is not responsible for website downtime, missed updates, security breaches, data loss, plugin failures, expired licences, domain issues, email issues, or other problems that occur during the suspension period, except to the extent that liability cannot legally be excluded.

You remain responsible for all approved fees, third-party costs, subscriptions, licences, and renewals connected with your project or services.

Project cancellations and refunds depend on the work completed, costs incurred, third-party fees paid, and the stage of the project.

If a project is cancelled after work has started, we may charge for work already completed, time spent, planning, design, development, meetings, research, setup, documentation, administration, third-party purchases, and any non-refundable external costs.

Monthly care plans may be cancelled by providing 14 days' written notice before the next billing renewal date, unless a different cancellation period is stated in your proposal, invoice, subscription, or service agreement.

Clients may submit cancellation notices via email to our support address or through any dedicated account dashboard provided by us.

Cancellation of a care plan does not automatically refund work already performed, the current billing period, third-party licences, third-party subscriptions, or external costs already incurred, unless required by law or agreed in writing.

If a service has a major failure under the Australian Consumer Law, you may be entitled to cancel the service contract and receive an appropriate refund or compensation under that law.

Our services come with guarantees, rights, and remedies that may apply under the Australian Consumer Law.

Nothing in these Terms & Conditions excludes, restricts, or modifies any rights that cannot legally be excluded, restricted, or modified.

Where we are legally permitted to limit liability, our liability is limited to one or more of the following:

Nothing in this section excludes, restricts, or modifies any consumer guarantee, right, remedy, or protection you may have under Australian law.

To the maximum extent permitted by law, SiteKeepers Digital is not liable for indirect, incidental, special, consequential, or economic loss, including loss of profits, revenue, business opportunity, goodwill, data, rankings, traffic, enquiries, advertising performance, or reputation.

Subject to any rights or remedies that cannot legally be excluded, restricted, or modified, SiteKeepers Digital's maximum aggregate liability for claims connected with the services is limited to the total fees paid by the client to SiteKeepers Digital for the affected service in the three months immediately before the event giving rise to the claim.

This limitation does not apply where liability cannot legally be limited, including where Australian Consumer Law requires a different remedy.

We are not liable for loss or damage caused by:

Unless agreed otherwise in writing, SiteKeepers Digital owns or retains rights to its business name, logo, brand assets, website content, service descriptions, templates, processes, layouts, internal tools, documentation, design concepts, code libraries, and reusable materials.

Once the final payment has cleared and all agreed project fees have been paid, the client will generally receive ownership or usage rights for the final approved website content and website files created specifically for that client, excluding:

• Third-party plugins, themes, fonts, images, libraries, and licences
• SiteKeepers Digital's pre-existing tools, templates, systems, processes, and reusable components
• Unpaid drafts, mockups, concepts, or rejected designs
• Software or materials owned by third parties

If a website uses a plugin, theme, tool, or service under a SiteKeepers Digital agency licence, developer licence, or subscription, the client may need to purchase their own licence if they cancel their care plan, move to another provider, or stop using SiteKeepers Digital's support services.

You must not copy, reproduce, resell, republish, or misuse SiteKeepers Digital content, branding, designs, templates, documents, or materials without written permission.

Unless you request otherwise in writing, you allow SiteKeepers Digital to mention your business name and display screenshots, links, or a general description of completed work in our portfolio, proposals, social media, marketing, or case studies.

Both parties may receive confidential information while working together.

We will take reasonable steps to protect confidential client information and will not intentionally disclose it except where required to provide services, use trusted third-party providers, comply with law, or protect our rights.

Clients must also keep confidential any private pricing, proposals, technical documentation, credentials, processes, or non-public information provided by SiteKeepers Digital.

This website may contain links to third-party websites, tools, platforms, plugins, or resources.

By submitting an enquiry or becoming a client, you agree that we may contact you by email, phone, or other reasonable business communication methods about your enquiry, quote, project, support request, care plan, invoice, or related services.

We may not respond to messages that are abusive, threatening, malicious, spam, unlawful, or unrelated to our services.

Our collection, use, storage, and handling of personal information is covered by our Privacy Policy.

We may update these Terms & Conditions from time to time.

The updated version will be published on this website with the latest update date. Your continued use of the website or services after changes are published means you accept the updated terms.

These Terms & Conditions are governed by the laws of Victoria, Australia.